Teesside International Airport – Terms & Conditions for Parking & Lounge

SECTION 1 – Parking
SECTION 2 – Lounge

SECTION 1: Parking Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE TERMS AND CONDITIONS SET OUT THE BASIS ON WHICH YOU USE OUR CAR PARK.

Definitions

The ‘Airport’, ‘we’, ‘us’ and ‘our’ means Teesside International Airport Limited (Company No: 02020423).
‘you’, ‘your’ and ‘customer’ means a person who has entered into a Contract for vehicle parking at the Airport.
‘car park’ means any parking facility operated by us, whether by pre-booking parking facilities, drop-off or turn-up parking.
‘vehicle’ means any vehicle which enters our car park, including any mechanical device on wheels or tracks, inclusive of its equipment, accessories and everything in or on the vehicle.

Our car park is private property. By parking in our car park, you are agreeing to the terms of this Contract between you and us.

This car park is operated using Automatic Number Plate Recognition (ANPR) and 24/7 CCTV coverage. If you are in breach of this Contract, information can be shared with law enforcement agencies. The Airport may contact the DVLA to request registered keeper information.

Use of the Car Park
1. By parking in this car park, you are agreeing to comply with the terms and conditions as outlined here.
2. We are not held liable for any vehicle or its contents in the event of theft or damage
3. The booking only permits you to make one entry and one exit per booking. Multiple entries and exits will be subject to the applicable charges.
4. When parking your vehicle, it is your responsibility to:
  1. Lock your vehicle securely;
  2. Full close all windows on your vehicle;
  3. Apply your handbrake;
  4. Engage any steering lock, alarm or immobiliser you may have;
  5. Not leave any animal or person within your vehicle; and
  6. Ensure that all possessions are placed out of display or locked away
5. We are not held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to comply with the above.
6. You must comply with all directional signage and any other instructions within the car park
7. You must drive carefully and responsibly in the car park, paying attention to vehicles in motion and pedestrians.
8. Only the following people have permission to enter or remain in the car park:
  1. Our authorised representatives;
  2. Owners of a vehicle and its passengers for the drop-off or pick-up of Airport passengers, and
  3. Passengers with the permission of the vehicle owner, for the drop-off or pick-up of Airport passengers
9. If you have another reason to enter the car park, you must inform us in advance of the contact information provided.

Our liability to you
1. We must operate the car park with reasonable skill and care (‘our obligations’). If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees.
2. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
3. We do not guarantee that there will be any vacant parking space at any particular time. We will do our best/use our reasonable endeavours to keep enough spaces reserved for pre-booked customers but cannot guarantee this at all times. If you are unable to find a space, you should leave the car park as soon as possible to ensure you do not incur a parking charge.
4. Although we owe you the obligations set out at clauses 2.1 and 2.2 above, you should be aware that the car park is open to the general public. We cannot guarantee that members of the general public will not enter our car park and cause damage to property and/or engage in criminal activity. Accordingly, you park your vehicle in the car park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.
5. We will not be liable to you for any special, indirect, or consequential loss, including but not limited to: any loss of profit, loss of enjoyment, loss of revenue, loss of data or loss of earnings.

Online bookings
1. If you wish to park your vehicle in our car park and wish to book online please do so on our website here.
2. Once we have received your booking we will send an e-mail to you at the address you have given during booking. Our e-mail will include a booking reference which you need to quote if you want to contact us about your booking. The booking will be completed when we send that e-mail. You will not be charged for this e-mail. It is your responsibility to ensure you provide us with a valid e-mail address to which you have access. We cannot be held responsible should you not receive our confirmation for any reason.
3. Please check straight away that the information given on the booking confirmation is correct. Let us know immediately if it is not at enquiries@teessideinternational.com
4. You may modify your booking up to 24 hours prior to the confirmed entry date and time by following the Manage My Booking button in your confirmation email. All cancellations made up to 24 hours of the arrival time will incur a 10% administration fee. Bookings cannot be changed cancelled or amended within 24 hours of the arrival time.

Moving of vehicles
1. We or our representatives reserve the right to move any vehicle within or outside the car park to whatever extent as we deem our parking facilities. Vehicles parked otherwise than in a designated parking space may be towed away and cost of recovery will be charged to you.

Car Parking Charges
1. The parking tariff payable by you (as varied from time to time) is displayed on the tariff board at the car park and on our website. You are obliged to pay the parking tariff and to comply with any instructions on the tariff board as supplemented by these Terms and Conditions, and failure to do so may result in us issuing you with a Parking Charge Notice (see also 5i below).
2. Our car park is operated using ANPR therefore no ticket will be issued on entry or exit to the carpark. Your car parking charge is calculated by reference to the duration of time for which your vehicle remained in the carpark, using your registration identification.
3. Parking charges issued by us are only available for the vehicle registration in respect of which the charge was issued.
4. Pre-book or turn-up parking does not entitle you to any specific space in the car park
5. All queries related to car parking should be referred to the Airport by calling 01325 332811.
6. The Airport offers drop-off, pre-book and turn-up car parking. To see the latest fees for parking see here.
7. All parking charges (except in relation to advance bookings) are displayed on tariff boards in the car park and can be altered at our discretion. Any charges will be applied immediately when the rates displayed are changed.
8. Payment may be made with cash, debit or credit cards and other electronic/telephonic means where available.
9. We and our nominated agent have the right to enforce restrictions on where you may park and these will be indicated on signage displayed in the car park or markings on the ground. It is your responsibility to check that your vehicle is not parked in breach of any such restriction.
10. We may issue Parking Charge Notices for breaches of these restrictions, including but not limited to parking:
  1. In an area in the car park not specifically designated for parking, or in restricted areas of the car park;
  2. Beyond the bay markings in a single designated bay;
  3. Vehicles in a bay reserved for another purpose, including but not limited to:
    1. In a disabled person’s parking space without clearly displaying a valid disabled person’s badge belonging to yourself or an occupant of the vehicle
    2. A motorcycle anywhere in the car park, other than in a designated bay, and
    3. A low sided vehicle in a designated high side vehicle bay.
Access and Egress
1. Entry Instructions:
  1. Proceed to the barrier where your numberplate will be read and the barrier will raise.
  2. Proceed into the car park.
2. Exit Instructions:
  1. Drive up to the barrier where your number plate will be read and the barrier will raise.
  2. Any additional stay outside the pre-booked period will be charged at the standard tariff, which can be paid at the exit of the car park.

Prohibited Activities
1. You are not allowed to tow or have towed a vehicle into the car park, unless pre-authorisation has been granted for use within the Caravan Parking Site.
2. You are not allowed to spend an excessive amount of time in your vehicle whilst it is parked in the car park, and this includes sleeping or staying overnight in the Vehicle.
3. You cannot park anywhere except in a marked bay.
4. The following activities are not permitted at any time in the car park:
  1. Conducting any service work, cleaning (unless carried out by our employee or agent) or repairs to the vehicle;
  2. partaking in any business activity in connection with selling, hiring or other disposal of the vehicle;
  3. filling or emptying of fuel tanks;
  4. misusing or damaging any facilities in the car park;
  5. driving dangerously or too fast;
  6. making unnecessary noise, including playing music in any way that annoys other users of the car park or people who live or work nearby;
  7. filming or taking photographs
  8. cooking or lighting fires;
  9. using the full facilities of a camper van, including but not limited to the toilet, bathroom or kitchen, and
  10. doing or attempting to do anything which is a criminal offence
5. Permission to use the car park is automatically withdrawn if you or your passengers or anyone else under your control do any of the things listed above.

Reporting of Incidents and Claims
1. If you suffer loss of, from, or damage to your vehicle while it is in the car park, or sustain any personal injury, you should ensure that:
  1. You immediately report the incident to staff;
  2. If theft is involved, you report it to the police immediately;
  3. You notify your insurers promptly.

Claims against us
1. We do not accept liability for any cancellations, curtailments or damage caused to your vehicle or possessions by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, pandemic, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines and all similar events beyond our control. Further, we cannot accept responsibility where the performance of this contract with you is prevented or affected as a result of such circumstances beyond our or your control.

Comments and Complaints
1. Any comments - good or bad - relating to the booking procedure should be made in writing to us at: Enquiries, Teesside International Airport, Tees Valley, Darlington DL2 1LU or by e-mail to enquiries@teessideinternational.com. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint.
2. We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible, as the longer you leave it the more difficult it may be for us to check what happened.

Force Majeure
1. We do not accept liability for any cancellations, curtailments or damage caused to your vehicle or possessions by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, pandemic, fire, adverse weather conditions or technical problems to transport, closure or congestion of public transport links, cancellation or changes of schedules in relation to any scheduled business or personal travel plans and all similar events beyond our control. Further, we cannot accept responsibility where the performance or prompt performance of this contract with you is prevented or affected as a result of a force majeure event detailed in this clause 11.1 or such other circumstances beyond our or your control.

Our Group Companies
1. We reserve the right to perform any of our obligations or exercise any of our rights under these Terms through any other member of the same group of companies. This will not affect your rights under these Terms and Conditions.

Variation of the Terms and Conditions
1. These Terms cannot be varied except in writing by our Company Secretary or Group Chief Legal Officer. Nothing said or done by any of our employees is capable of varying these Terms and Conditions.

General
1. Each of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
2. The contract between you and us and these Terms and Conditions are governed by the Laws of England and Wales

Cancellations/Amendments/Refunds
1. In the event of guests failing to arrive for their stay, Teesside International Airport shall be under no obligation, at any time, to issue any refund, in full or in part, of the charges previously paid by the guest for any reasons.
2. Guests may amend their booking online, free of charge, up to 24 hours prior to their booking time, cancellations during this period will be charged a 10% administration fee.
3. Your Booking has not been changed until you receive a new Booking Confirmation. Booking Confirmations will be sent to the email address you supply us with – it is your responsibility to ensure that this address is accurate and that you can access the inbox.
4. Bookings cannot be amended or cancelled within the 24-hour period prior to your arrival time for any reason.
5. Bookings affected by airline cancellations for any reason are not subject to refund.

SECTION 2: The Rockliffe Executive Lounge Terms and Conditions of Use

Executive Lounge Access - any passenger making use of our Executive Lounge does so subject to these Terms and Conditions
1. Rockliffe Lounge – this lounge is open to all passengers.
2. Our Airport Executive Lounge is open to everyone no matter which airline or tour operator they are flying with, or class of travel subject to these terms and conditions.
3. Admittance to the Executive Lounge may be refused where:
  1. The Executive Lounge has reached its safe operational capacity
  2. It is 30 minutes or less to the Executive Lounge closing time
  3. The passenger or a member of the passenger’s party is:
    1. Not adhering to the dress code
    2. Believed to be drunk or otherwise intoxicated
    3. Unable to produce a valid confirmation along with the lead party name and guest boarding passes to gain entry

Making a reservation
1. Passengers can make a reservation here.
2. Passengers may also enquire about availability and pay for entry at the relevant airport lounge reception desk via a contactless debit/credit card.
3. Our price list can be found on our website here and on display in the Executive Lounge. It is cheaper to book and pay in advance and booking is recommended

Airport Pass Holders
1. We welcome Dragon Pass, Lounge Club, Lounge Gate, Lounge Key, Lounge Pass and Priority Pass and holders of these passes will be admitted to our Executive Lounge without change and in accordance with the terms of the relevant pass.
2. Unfortunately, our booking system does not currently permit advance booking on the concessionary basis. Pass holders must enquire at the Executive Lounge reception desk on the day of travel. Admission will be granted on the same basis as other guests in accordance with these Terms and Conditions.

Opening Times
1. Our Executive Lounge opening times can be found here
2. Guests can enter the lounge for a maximum of three hours prior to their scheduled departure time. The lounge is closed on Christmas Day.
3. Lounge access is reserved by reference to the flight time specified in the booking. It is a guest’s responsibility to confirm the check-in opening time with their airline. Check-in for some flights may only be available from two hours prior to departure. The Executive Lounge can only be accessed once a passenger has completed the check-in and security process.
4. Please note that the Executive Lounge may close at any time and may do so at short notice. If this is because the Executive Lounge cannot continue to be operated safely or due to some other urgent situation, guests present may be asked to leave or may not be granted entry or re-entry to the Executive Lounge until it is deemed safe to do so. In such situations, refunds are not available. We may also close the lounge if there are insufficient bookings at the time of your planned visit. In this situation we will notify you as soon as possible, cancel your booking and refund the booking fee that you have paid to us.

Use of the Executive Lounge
1. It is the responsibility of guests to be aware of their flight time to ensure the correct lounge slot is selected during the booking process.
2. Access to the Executive Lounge is limited to a maximum stay of three hours per person.
3. Guests are free to leave and re-enter the lounge within the three-hour entitlement however should a guest have checked in to the lounge but not stayed for the full three-hour period this will be recorded as a visit and no refund will be issued.
4. Dress Code: We understand that customers want to travel in comfortable clothing and our lounge has a relaxed ‘smart-casual’ dress code to reflect this.
  1. Shirts, T-shirts, jeans and tailored shorts or trousers, skirts or dresses are permitted
  2. The following are not permitted in the Executive Lounge:
    1. Fancy dress clothing
    2. Sportswear (including tracksuits and football shirts)
    3. Swimwear
    4. Items of clothing or luggage with slogans or symbols that may cause offence.
5. Conduct: Guests are expected to conduct themselves in a manner that does not cause offence or annoyance to other guests or staff.
6. Smoking or vaping is strictly prohibited
7. The following activities are considered to be a breach of conduct:
  1. Allowing or encouraging a person under the age of 18 year to consume alcohol
  2. guests behaving as if they are drunk or otherwise intoxicated or believed to have consumed and unacceptable amounts of alcohol. Guests are advised to drink responsibly, in accordance with Civil Aviation Authority guidelines. Staff have the right to refuse to serve alcohol to those they suspect may have had enough to drink already.
  3. guests shouting, swearing or acting in an otherwise inappropriate, disruptive, rude or threatening manner or causing upset to other guests or staff
  4. any abusive or inappropriate behaviour towards staff of guests
8. Stag and Hen parties or other large group bookings are not permitted. The lounge will NOT accept any group bookings that may have been confirmed through either different booking agents or under a number of individual booking references. In the event of this happening, the lounge will refuse entry or require the group members to leave and you will not be eligible for a refund.
9. Guests may be required to vacate the Executive Lounge:
  1. If the lounge is full to capacity
  2. If any aspect of the dress code or the required standards of conducts are not adhered to.
  3. If it is three hours after they first entered the Executive Lounge
  4. When the Executive Lounge closes.
10. Any decision to refuse entry shall be taken to at Teesside International Airport’s sole and absolute discretion.
11. Please note: Bar service will cease once your flight has been called. It is strictly forbidden to remove items from the lounge, therefore lounge staff reserve the right to challenge guests on this point if they have reason to believe it necessary.
12. Flight delays: In the unlikely event that your flight is delayed, the lounge will try to extend your stay if possible, subject to the lounge capacity, at a rate of £12.50 per adult guest (£6.00 per child) per hour or part thereof.

Cancellations/Amendments/Refunds
1. In the event of guests failing to arrive for their stay, Teesside International Airport shall be under no obligation, at any time, to issue any refund, in full or in part, of the charges previously paid by the guest.
2. Should a cancellation be made by an airline, guests will be offered a booking for an alternative day where possible/ available, however this is not guaranteed.
3. Guests may amend their booking online, free of charge, up to 24 hours prior to their lounge access time, cancellations during this period will be subject to a 10% administration fee.
4. Your Booking has not been changed until you receive a new Booking Confirmation. Booking Confirmations will be sent to the email address you supply us with – it is your responsibility to ensure that this address is accurate and that you can access the inbox.
5. Bookings cannot be amended or cancelled within the 24-hour period prior to your arrival time for any reason.
6. Bookings affected by airline cancellations for any reason are not subject to refund.

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